ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT SHIPPING METHODS ARE AVAILABLE?

We offer free shipping for all orders in Australia.
Shipping is via Australia Post or Sendle. Tracking is provided for most orders.

HOW LONG WILL IT TAKE TO GET MY ROOBEE ROO POUCH?

Orders will be packed and shipped within one business day.
Australian Metro: 1 - 4 days
Australian Regional: 3 - 7 days

DO YOU SHIP INTERNATIONALLY?

Unfortunately at this stage, we do not ship internationally. The cost to ship is greater than the books, meaning we are unable to provide meals through the Give With Roobee programme. Please note we are actively pursuing international fulfillment options to allow competitive international shipping. For more details, please contact ordered@roobeeroo.com

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

All major credit cards are accepted (Visa, Mastercard, American Express). Apple Pay, Google Pay, and PayPal.

IS BUYING ON-LINE SAFE?

SSL encryption at 256bit ensures all data is processed securely on Shopify's Level 1 PCI compliant servers. learn more

Orders and Returns

HOW DO I PLACE AN ORDER?

Simply add the items you wish to purchase to your cart. You can add as many or as few as you like. Once you are ready to checkout, fill in the requested shipping and payment details and you're done.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

An account is not necessary, but you are given the option to create one in order to make future ordering easier.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

Please email: ordered@roobeeroo.com

HOW CAN I CANCEL OR CHANGE MY ORDER?

Please email: ordered@roobeeroo.com

HOW DO I TRACK MY ORDER?

You will be provided with a tracking number once your order has been fulfilled.

DO YOU ACCEPT RETURNS?

Your happiness is our number one priority. If you are not satisfied with your purchase, please email us at ordered@roobeeroo.com to discuss how we can help. Including photos with your message will greatly hop things along.

Please see returns policy here.

Wholesale & Retail Partnerships

I OWN A SHOP. CAN I STOCK ROOBEE ROO?

Absolutely! Roobee Roo loves shops! With generous discounts and flexible terms, we provide wholesale buyers with ongoing marketing support, in-store point-of-sale displays and digital assets.

CAN I PLEASE GET A CURRENT STOCK LIST AND ORDER FORM?

Our catalogue is expanding all of the time. For a current stock list, please email: ordered@roobeeroo.com

CAN I BOOK A SPECIAL APPEARANCE FOR MY EVENT/SHOP?

Ooo, that sounds interesting! Please email gday@roobeeroo.com to discuss.

SHOPPING CART

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